Account, payments & subscriptions
Account credentials and access issues, purchase controls, payment methods billing/charges, and Roku.com orders.
Payments & charges
- Why does Roku ask for a payment method?|Payment method in your Roku account
- Add, update, or remove the payment method in your Roku account|Add, update, or remove a payment method
- View your Roku purchase history and charges to your account|Review Roku purchase history
- If there's a charge you don't recognize on your Roku account|Review unrecognized charges
- Roku content and subscription refund policy|Refund policy
- How to use your credit from Roku|Using your credit
Managing subscriptions
- Sign up for subscriptions through Roku|Subscribe through Roku
- Manage or cancel a Howdy subscription|Manage or cancel a Howdy subscription
- Manage or cancel subscriptions on Roku|Manage or cancel subscriptions
- If your subscription through Roku didn't automatically renew|If your subscription didn’t automatically renew
- How can I sign up for and manage a Roku Smart Home Subscription with Pro Monitoring?|Sign up for Pro Monitoring
- How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells|Sign up for a Roku Smart Home Subscription for cameras & doorbells
Email, passwords & PIN
- How to create, change, or remove your Roku PIN|Create, change, or remove your Roku PIN
- If you forgot your Roku password or email|Forgot Roku password or email
- How to change your password or email for your Roku account|Change your password or email
- How to create a strong, unique password for your Roku account |Create a strong, unique password
- How to use two-step verification to sign in to your Roku account|Sign in with two-step verification
- Why was a purchase allowed without my Roku PIN?|Purchase allowed without PIN
Account setup
- How to create a Roku account|Create a Roku account
- Manage and use your Roku account|Manage and use your Roku account
- Change your Roku account information|Change your Roku account information
- Keep your Roku account secure|Keep your Roku account secure
- How to close your Roku account|Close your account
- What to do if your Roku device is lost or stolen|Precautions for a lost Roku device