Device issues
Hardware issues, problems with turning on or updating devices, factory reset, how to return/exchange a device.
Setup & installation
- How to system restart your Roku streaming device|System restart your streaming device
- Factory reset your Roku TV, player, or projector|Factory reset your Roku TV, player, or projector
- Fix a Roku TV that has a black screen|No picture on your TV
- What to do if you do not hear sound from your Roku® streaming player|No sound from your player
- What to do if the red light is on or you see a “Your device is overheating” message|Fix an overheating issue
- Getting to know HDMI®|Learn about HDMI
Power
- What to do if the red light is flashing, or you see a "low-power" warning|Fix a low-power issue
- What to do if your Roku streaming player will not power on|Your player will not power on
- How to disable auto power savings on your Roku® streaming player|Disable auto power savings
- Can I power my Roku streaming player on or off?|Can a player be powered on or off?
- Why does my Roku streaming player restart every time I turn on my TV? |Player restarts when TV turns on
Software & services
- Why can't I access the Roku Mobile App or the Howdy Mobile App? | Can't access the Roku or Howdy mobile app
- How to update the software on your Roku streaming device|Update the software on your streaming device
- How to fix Roku streaming device update problems|Fix streaming device update problems
- My Roku TV keeps restarting or is stuck on the logo screen|Roku TV keeps restarting
- How to use USB to update your unconnected Roku TV system|Update your Roku TV system with USB
- Why can't I open the Streaming Store on my Roku streaming device or Roku TV?|Can't open the Streaming Store
Warranty & returns
- Roku take-back and recycling program information by state|E-waste take-back and recycling
- How to return or replace your Roku device|Return and replacement instructions
- How to find the serial number or device ID for your Roku device|Find your serial number or device ID
- Where can I find the Roku limited warranty?|Roku warranty information
- What is Roku's return policy?|Return policy