Advanced troubleshooting steps
If you were not able to resolve your issue from the information in the previous sections, the general suggestions below are known to solve various issues.
Set up your device again
You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.
- Open the Home
screen - Tap the plus sign
from the navigation bar - Select Add device
- Select your device category and then select a device
- Follow the on-screen instructions
If you need help completing the setup process, refer to the appropriate setup article on the smart home devices category page.
Reset your device
If setting up your smart home device again did not resolve the issue, you can factory reset it and then set it up again. This should be a last resort for troubleshooting purposes since it removes all preferences and settings. For help, learn how to reset your smart home device.
If it is difficult to access your smart home device to perform a reset, delete it from the smart home app instead.
- Open the Home screen
- Select your device
- Tap Settings
- Scroll to the bottom of the page and tap Delete device
After your device is reset or deleted from the app, visit the smart home devices category page and open the appropriate article to help you set up your device again.