Device issues
Setup & installation
- How to system restart your Roku streaming device|System restart your streaming device
- Factory reset your Roku TV, player, or projector|Factory reset your Roku TV, player, or projector
- Fix a Roku TV that has a black screen|No picture on your TV
- What to do if you do not hear sound from your Roku® streaming player|No sound from your player
- What to do if the red light is on or you see a “Your device is overheating” message|Fix an overheating issue
- Why does my Roku streaming device not recognize my external USB drive?|External USB drive not recognized
Power
- What to do if the red light is flashing, or you see a "low-power" warning|Fix a low-power issue
- What to do if your Roku streaming player will not power on|Your player will not power on
- Can I power my Roku® streaming player on or off?|Can a player power on or off?
- Why does my Roku® streaming player restart every time I turn on my TV? |Player restarts when TV turns on
Software & services
- How to update the software on your Roku streaming device|Update the software on your streaming device
- How to fix Roku streaming device update problems|Fix streaming device update problems
- My Roku TV keeps restarting or is stuck on the logo screen|Roku TV keeps restarting
- How to use USB to update your unconnected Roku TV system|Update your Roku TV system with USB
Warranty & returns
- Warranty of availability of replacement parts and repair services in Quebec|Warranty of availability of replacement parts and repair services in Quebec
- Roku take-back and recycling program|E-waste take-back and recycling
- How to find the serial number or device ID for your Roku® device|Find your serial number or device ID
- Roku streaming player limited warranty|Roku warranty information
- Automatic software and channel updates