Account, payments & subscriptions
Help with account, payment, and subscription issues
Payments & charges
- How do I remove the payment method if my Roku® streaming device is lost or stolen?
- Why does Roku ask for a payment method?|Payment method in your Roku account
- How to add, update, or remove the payment method in your Roku account?|Add, update, or remove your payment method
- How to view your Roku purchase history and charges to your account|Review Roku purchase history
- If there's a charge you don't recognize on your Roku account|Review unrecognized charges
- Using your credit from Roku|Using your credit from Roku
Managing subscriptions
Email, passwords & PIN
- How to create, change, or remove your Roku PIN|Create, change, or remove your Roku PIN
- How to access your Roku account if you forgot your email address or password|Recover your email or password
- How to change your password or email for your Roku account|Change your password or email
- How to create a strong, unique password for your Roku account |Create a strong, unique password
- How to use two-step verification to sign in to your Roku account |Sign in with two-step verification
- Why was a purchase allowed without my Roku account PIN (Personal Identification Number)?