Tips for improving the wireless connection on your Roku player or Roku TV

We've put together some tips to help the wireless signal to your Roku player or Roku TV and improve your streaming quality. We recommend reading through all of the information, since more than one tip may help. 

 On-screen wireless error messages

 

Error Code 014.40: The ROku player cannot connect to your wireless network. Try the following:

  • Check that you are entering the correct password for your wireless network (remember that passwords are case sensitive).
  • Ensure you are selecting the correct wireless network name.
  • Do you have MAC address filtering turned on? If so, scroll down and check the "Advanced Router Settings" section below. If you're unsure what this is, then this tip is probably not for you.

Error Code 014.50: The Roku playercannot connect to your wireless network. Try the following:

  • Try rebooting the router by unplugging it from the power source, then plugging it back in.
  • Try changing the router's wireless security mode to WPA-PSK (TKIP). Scroll down and check the "Advanced Router Settings" section below.

 

 

 

Error Code 009: The Roku player cannot connect to the internet. Try the following:

  1. Check that your internet connection is working on another device, such as a tablet or laptop.
  2. Try rebooting the router and modem by unplugging it from the power source, then plugging it back in.
  3. You may need to adjust DNS settings on your router Scroll down and check the "Advanced Router Settings" section below.

 

 

 

 

 

 

 Check your internet speed


In general, the faster your internet connection, the better the video quality. For the best streaming experience, we recommend a minimum download speed of at least 3.0 Mbps for standard definition content, at least 6.0 Mbps for HD content, and at least 15.0 Mbps for 4K UHD content.

You can check your internet speed to your Roku device with the “Speed Check” channel, found in the Roku Channel Store. You can also check your Internet speed on your PC or laptop using one of the following (free) websites:

After running the test, if you find that your internet speed is slower than expected, contact your Internet Service Provider (ISP) to troubleshoot. 

See more tips below.

 Placement of your Roku player or Roku TV

 

The location of your Roku player or Roku TV can have an impact on streaming quality. Here are some basic considerations to optimize the performance of your Roku player.

  • Keep the Roku player or TV within range of your wireless router. 
  • Avoid placing the Roku player on top of other devices such as satellite TV receivers, DVRs, or home theater receivers.
  • Ensure the front of your player is clear of obstructions.
  • To receive a stronger wireless signal, try moving or rotating your player or TV into different positions. Even a few inches can help.
  • Do not place the Roku player or TV in an enclosed or recessed area.
  • Do not place the Roku player or TV in direct sunlight.

While wireless is a convenient option when running Ethernet cables from your router to your TV is difficult or impossible, for optimal quality a wired connection from the Roku to your router via Ethernet is recommended. 
If you have a Roku 3 or Roku 4 player, you can connect it directly to your router via Ethernet cable. See set up instructions here.

See more tips below.

 Router location tips


Your wireless signal radiates outward from your router, making router placement very important for smooth streaming. Sometimes just the slightest adjustment to the placement of a router in your home can make a big difference in performance. Below are some best-practices for router placement:

  • Place the router as close to the center of your home as possible.
  • Keep your router off the floor, preferably on a table.
  • Make sure the area around your router is clear of obstructions, especially electronic devices.
  • Place your router in an open area.
  • Click here for more tips on ideal router placement.

See more tips below.

Reduce traffic on your wireless network


To maximize your broadband connection to your Roku player or TV, be sure to limit the use of other internet-connected devices on your home network - such as phones, laptops, game systems, and tablets - which can use a large portion of your available bandwidth. 

Better yet, invite everyone to the living room for a family movie night! 

See more tips below.

 Advanced router settings

 

Update your router's firmware
Your router’s firmware and software drivers need to stay up-to-date to provide optimal streaming performance. Check your router manufacturer’s website regularly for updates to keep your router in good working order.

Change your wireless channel to a less congested one
The channel your wireless router is on affects both your streaming performance, and your wireless remote response. Channels 1, 6 and 11 are commonly recommended as they have no overlapping frequencies. Details on changing the wireless channel setting can be found in the user manual for your router or router manufacturer's website. 

Adjust ACL/MAC address filtering
ACL/MAC address filtering allows only specific wireless devices to be added to the wireless network. To add your MAC address to the MAC filter list, or to disable MAC filtering, please refer to your router's user manual, or visit your router manufacturer's website. Find your MAC address at Settings>System>About.

Adjust wireless security mode
On some routers, setting your wireless security mode from AES to TKIP will help the player connect to your wireless network. To change the router's wireless security mode, please refer to your router's user manual, or visit your router manufacturer's website.

Change DNS servers
Domain Name Systems (DNS) are the distributed databases used to translate the domain name into the server’s true IP address. Some DNS services are better than others depending on your location and the domains being accessed.  Try using one of the free DNS services listed below in your router setting.

  • OpenDNS (primary 208.67.222.222 | secondary 208.67.220.220)
  • GoogleDNS (primary 8.8.8.8 | secondary 8.8.4.4)

 

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