Dealing with a fraudulent support site

Recently, we have been made aware of websites that are not affiliated with Roku, but are offering “Roku Technical Support”.

Roku is committed to providing our customers with the highest-quality of customer service. Therefore, Roku does not endorse any third-parties to offer troubleshooting or provide technical support to our customers. Roku offers multiple methods of support to customers who are within the original warranty period, and can be be found here.

URL https://support.roku.com/hc/en-us/articles/208756978-Contact-Support

Roku customer support does not ask for:

  • Access to your computer.
  • Personal information such as your social security number, date of birth or PIN.
  • Passwords for your computer PC or Roku Account.
  • You to purchase any sort of anti-virus software.

If you believe that you are the victim of a technical support scam from another company, please take the following actions:

  • Call your credit card company and ask to have any associated charges reversed.
  • Check your bank and credit card statements for inaccuracies.
  • Remove any software that this company may have installed on your computer, and change any passwords for programs used on your computer that was accessed by this company
  • Change your password on your Roku.com account.

If you believe that you have interacted with such a fraudulent site, we would like to hear from you. Please send us an email to Customer Advocate and let us know any details you can provide, including:

  1. What URL were you trying to reach when you encountered this fraudulent support service?
  2. What Browser (Chrome, Firefox, Safari, I.E., etc) did you use to reach this site?
  3. What search terms did you use, if applicable?
  4. Did you enter the URL into the Search Bar, or the Address bar of your browser? 
  5. What is the URL of the fraudulent CS site? You can use your browser history to find out the page you visited.
  6. What is the phone # of the fraudulent CS service?

 

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