How do I keep my Roku account secure?

Background

Your Roku account stores which Roku® streaming devices you own and which channels you have installed, as well as your preferences and settings. A payment method can be linked to your Roku account allowing you to purchase subscriptions to channels for popular services through the Roku Channel Store. To help protect your confidential information, it is important you use caution and know what to avoid when creating your Roku account.

What precautions should I take?

Like your other online accounts, there are certain precautions you should take with your Roku account.

  1. Use a valid email address

    To manage your account and receive important account notifications, you must use a valid email address, preferably one that you check routinely. If your email provider ever changes, be sure and keep your information current by updating your Roku account with the new address.

  2. Choose a strong and secure password

    When you create your Roku account, we recommend you choose a strong and secure password, unique to your Roku account, to help prevent unauthorized access to your personal information.

  3. Create a PIN

    To stop unauthorized users in your home from purchasing items from the Roku Channel Store, create a PIN, or Personal Identification Number. Once a PIN has been created, it must be entered to authorize any transaction with the Roku Channel Store.

  4. Avoid phishing websites

    By tricking you into believing you are visiting a legitimate Roku website, fraudulent phishing sites may try and steal your password or other confidential information. These sites commonly try and get you to pay a fee to create a Roku account, or charge you to activate a Roku device. It is important to remember:

    • There is NEVER a charge to create a Roku account
    • There is NEVER a charge to activate a Roku device
    • Roku does NOT charge for customer support

    Most commonly, customers land on phishing sites by mistyping roku.com/link when attempting to activate a Roku device. If you believe you are a victim of a technical support scam from another company, learn what actions you can take.

  5. Check your purchase history periodically

    From time to time, sign in to your Roku account and visit the purchase history to view past invoices. If you discover a purchase you are not familiar with, learn what to do if there are charges you do not recognize.

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