What to do if the red light is on or you see a “device too hot” warning

Background

If your Roku streaming player is placed inside a cabinet or other enclosed space, especially with other electronic equipment, it may overheat. There are two ways used that indicate that your Roku player is too hot.

Red light in ON

Some Roku players have a white light on the front of the unit and you may see this light turn SOLID RED (not flashing).

           

  • Note: If the RED LIGHT IS FLASHING, your Roku streaming player has insufficient power; refer to: go.roku.com/lowpower

“Device too hot” warning message

Your Roku player may display a message saying “Device is too hot. Please move the device to a cooler location”, or you may see the following message:

What should I do?

WARNING: Be careful! The unit may be hot.

  1. Carefully unplug the power cable from your Roku player and allow it to cool down.
  2. Find a cooler location for your Roku player; avoid placing the unit:
    • Inside a cabinet or other closed space;
    • On top of other electronic devices such as cable boxes, routers, or AV receivers; 
    • In direct sunlight.
  3. Wait at least 10 minutes for your Roku player to cool down. Once cooled, plug the power cable back in and wait for the Roku player to power-on. If you still see any of the above messages, or the Roku player shows a SOLID RED LIGHT, then immediately unplug the power-cable.
  4. Repeat step 3 one more time. If the problem persists, then you should stop using your Roku
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