What to do if the red light is on or you see a “Your device is overheating” warning

Background

If your Roku® streaming player is placed inside a cabinet or other enclosed space, especially with other electronic equipment, it may overheat. There are two ways used to indicate that your Roku player is too hot.

Red light is ON

Some Roku players have a white light on the front of the unit and you may see this light turn SOLID RED (not flashing) if too hot.

  • Note: If the RED LIGHT IS FLASHING, your Roku streaming player has insufficient power; refer to: go.roku.com/lowpower

On-screen warning message

When your Roku player is too hot, a warning message saying, “Your device is overheating” will appear in the corner of the screen.

What should I do?

WARNING: Be careful! The unit may be hot.

  1. Carefully unplug the power cable from your Roku player and allow it to cool down.
  2. Find a cooler location for your Roku player; avoid placing the unit:
    1. Inside a cabinet or other closed space;
    2. On top of other electronic devices such as cable boxes, routers, or audio/vidoe receivers; 
    3. In direct sunlight.
  3. Wait at least 10 minutes for your Roku player to cool down. Once cooled, plug the power cable back in and wait for the Roku player to power-on. If you still see the above message, or the Roku player shows a SOLID RED LIGHT, then immediately unplug the power cable.
  4. Repeat step 3 one more time. If the problem persists, then you should stop using your Roku player.

HDMI extender for Roku® Streaming Stick®

If your Roku Streaming Stick is overheating, you can try installing a free HDMI extender to help move it away from the back of your TV.

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