What to do if your Roku® streaming player or Roku® Streaming Stick® will not power on

Background

Many Roku streaming players require that they are connected to a wall power outlet using the power adapter that came with the device. Alternatively, some Roku players (e.g. Roku Express*) and Roku Streaming Sticks can be powered from the USB port on your TV. Most Roku streaming players also have a white light on the front of the device that indicates when the device is ON.

This article describes what to do if you do not see the video from your Roku player on the TV and the light on the front of the device is OFF.

* Some models not available in all countries.

If your Roku player is connected to a wall power outlet

Try the following:

  1. Check that you are using the power adapter that came with your Roku player. Using a different power adapter may be the reason that the Roku player will not power on.
  2. Check that the power adapter is securely connected to the Roku player and the wall power outlet.
  3. Try a different power outlet. If the Roku player is connected to a power strip, unplug the Roku player and connect the power adapter directly to a wall power outlet.
  4. It is possible that the light is not functional, follow the steps in this article if you cannot see the video from your Roku player on the TV.
  5. If possible, try connecting the Roku player to a different TV to determine whether the problem is with the Roku player or your TV.
  6. If your Roku player or Roku Streaming Stick supports USB power, then try connecting to the USB port on your TV using the power adapter that came with your device.

Note: If your Roku player still does not power on, then the problem may be with the power supply. A new power adapter can be purchased from the Roku accessories store.

If your Roku player is connected to the USB port on the TV

If you have a Roku player or Roku Streaming Stick connected to the USB port on your TV:

  1. Make sure that the USB cable is securely connected to the TV and the power connector on your Roku streaming player.
  2. If you still do not see the video from your Roku player, then it is possible that the Roku player has insufficient power; you may also see a low-power warning.                

Note: Most Roku players and Roku Streaming Sticks connected to the USB port on your TV will lose power when the TV goes into standby. This means that your Roku device will “boot-up” every time the TV is turned on. Although this is generally fast, it can be avoided by connecting the Roku device to a wall power outlet. Also, much like “apps” on your smartphone, Roku channels are cached the first time they are launched so they load faster; however, the cache is emptied when the Roku device powers down.

 

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