For the best streaming experience with a Roku Streaming Stick, you will need a strong wireless network and a reliable Internet connection. We've put together some tips to help the wireless signal to your Streaming Stick and improve your streaming quality. We recommend reading through all of the information, since more than one tip may help.
If you received a message in your TV, or if the below do not improve your performance, you can also order a free HDMI® extender cable at the bottom of this page.
For wireless tips on other Roku player models, click here for help.
NOTE: After connecting to your wireless network, go to Settings>Network>Signal strength on Roku. If the signal strength is "Excellent" you can skip to the section labeled, "Check your Internet Speed". For any other signal strength, read through this guide for suggestions to improve your wireless signal.
On-screen wireless error messages
Error Code 014.40: The Streaming Stick cannot connect to your wireless network. Try the following:
- Check that you are entering the correct password for your wireless network (remember that passwords are case sensitive).
- Ensure you are selecting the correct wireless network name.
- Do you have MAC address filtering turned on? If so, scroll down and check the "Advanced Router Settings" section below. If you're unsure what this is, then this tip is probably not for you.
Error Code 014.50: The Streaming Stick cannot connect to your wireless network. Try the following:
- Try rebooting the router by unplugging it from the power source, then plugging it back in.
- Try changing the router's wireless security mode to WPA-PSK (TKIP). Scroll down and check the "Advanced Router Settings" section below.
Error Code 009: The Streaming Stick cannot connect to the internet. Try the following:
- Check that your Internet connection is working on another device, such as a tablet or laptop.
- Try rebooting the router and modem by unplugging it from the power source, then plugging it back in.
- You may need to adjust DNS settings on your router Scroll down and check the "Advanced Router Settings" section below.
Error Low Signal Strength:
The Streaming Stick has detected low signal strength from the router.
Read through the tips below for suggestions on improving your wireless signal. You'll be able to order a free HDMI® extender cable at the bottom of this page.
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Placement of your Roku Streaming Stick
The placement of your Streaming Stick in your TV can have an impact on wireless signal. Here are some tips to keep in mind:
- Keep the Streaming Stick within range of your wireless router.
- Try slightly moving or rotating your TV into different positions. Even a few inches can make a big difference.
- Make sure the area around your Streaming Stick is clear of obstructions.
- Select the HDMI® input on your TV that provides the best wireless reception. (See tips below)
Try connecting your Streaming Stick to an HDMI® input that has the stick perpendicular to the TV, rather than parallel, to increase the antenna's wireless reception.
If your TV has one, try using an HDMI® input on the side of the TV, rather than behind the TV, to better expose the wireless antenna inside the Streaming Stick.
If your Streaming Stick is completely behind the TV and your streaming experience has not improved, we recommend using a free HDMI® extender cable to improve wireless reception.
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Router location tips
Your wireless signal radiates outward from your router, making router placement very important for smooth streaming. Sometimes just the slightest adjustment to the placement of a router in your home can make a big difference in performance. Below are some best-practices for router placement:
- Place the router as close to the center of your home as possible.
- Keep your router off the floor, preferably on a table.
- Make sure the area around your router is clear of obstructions, especially electronic devices.
- Place your router in an open area.
- Click here for more tips on ideal router placement.
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Reduce traffic on your wireless network
To maximize your broadband connection to your Streaming Stick, be sure to limit the use of other Internet-connected devices on your home network - such as phones, laptops, game systems, and tablets - which share a portion of your available bandwidth and affect streaming quality.
Better yet, invite everyone to the living room for a family movie night!
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Advanced router settings
Update your router's firmware
Your router’s firmware and software drivers need to stay up-to-date to provide optimal streaming performance. Check your router manufacturer’s website regularly for updates to keep your router in good working order.
Change your wireless channel to a less congested one
The channel your wireless router is on affects both your streaming performance, and your wireless remote response. Channels 1, 6 and 11 are commonly recommended as they have no overlapping frequencies. Details on changing the wireless channel setting can be found in the user manual for your router or router manufacturer's website.
Adjust ACL/MAC address filtering
ACL/MAC address filtering allows only specific wireless devices to be added to the wireless network. To add your MAC address to the MAC filter list, or to disable MAC filtering, please refer to your router's user manual, or visit your router manufacturer's website. Find your MAC address at Settings>System>About.
Adjust wireless security mode
On some routers, setting your wireless security mode from AES to TKIP will help the Streaming Stick connect to your wireless network. To change the router's wireless security mode, please refer to your router's user manual, or visit your router manufacturer's website.
Change DNS servers
Domain Name Systems (DNS) are the distributed databases used to translate the domain name into the server’s true IP address. Some DNS services are better than others depending on your location and the domains being accessed. Try using one of the free DNS services listed below in your router setting.
- OpenDNS (primary 18.104.22.168 | secondary 22.214.171.124)
- GoogleDNS (primary 126.96.36.199 | secondary 188.8.131.52)
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Check your Internet speed
Once you have optimized the wireless signal between your router and the Streaming Stick, you should check that your Internet speed meets minimal requirements for the channel and the video quality being streamed.
Generally, as the quality of the streaming video increases, a higher Internet speed will be required for a smooth experience. For instance, streaming SD (480p) video will require less speed than compared to HD (720p/1080p) video.
Here are minimum speed recommendations for some of the most frequently streamed channels on Roku; Netflix (1.5 Mbit/s), Hulu (1.5 Mbit/s), YouTube (0.5 Mbit/s), Amazon Instant Video (0.9 Mbit/s), SlingTV (3.0 Mbit/s).
Roku recommends that you check with the specific channel for Internet speed requirements, considering factors like the desired video quality. If you find that you need more speed, it's time to contact your Internet Service Provider (ISP).
To check the Internet speed on your Roku Streaming Stick, install the Speed Test channel.
To check the Internet speed on a computer, use one of these following sites:
Results from tests using a computer may differ from those on the Speed Test channel on Roku, due to various factors. Any test result is intended to provide a general idea of the measured download speed.
Try using an HDMI® extender cable for your Roku Streaming Stick
We offer a free HDMI® extender cable for the Roku Streaming Stick (HDMI® Version) to help improve wireless reception. The HDMI® extender cable is an adapter that plugs into the HDMI® port on your TV. To order one, click here.