Your Roku streaming player or Roku TV™ provides you with access to stream video and music from the internet. In order for this to work, you need a good network connection from your router* to the Roku device.
This article is designed to help resolve the following issues:
- You are unable to access your home wireless network and have tried the steps outlined for what to do if you cannot connect.
- You are experiencing video playback issues and have tried the suggestions for identifying and resolving channel playback issues.
In these cases, your wireless signal may not be adequate. Below are suggestions to further identify the issue and improve the quality of the wireless signal.
Check your wireless signal strength
Your Roku device detects the strength of the wireless signal it is receiving. You can find this information using the instructions below.
- Press the Home button on your Roku remote.
- Select Settings, then Network, followed by About.
- If your Roku device is not connected, select Set up connection, then Wireless.
- If you do not see your network name, you may be too far from the router. Try the steps listed below to improve the wireless signal and then try setting up the wireless connection again.
- If you would like to connect to a different network, select Set up connection and then Wireless and follow the prompts.
- When connected, the wireless signal strength is shown on the About screen as Poor, Fair, Good, or Excellent.
If your signal strength is good or excellent and you are having connection or playback issues:
- Check for wireless interference: Cordless phones, microwave ovens, or other wireless devices near your router can all cause wireless interference, so move them away from your wireless router.
- Check whether your internet service provider (e.g. Comcast, AT&T, or Spectrum) is currently experiencing issues, and that your internet package provides speeds fast enough for streaming.
- Reduce usage of other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices.
If your signal strength is fair or poor and you are having connection or playback issues, in addition to the above tips, also try moving your Roku device or router
- If you can move them closer, the signal will get stronger.
- If you can move them so there are fewer objects and walls between them, the signal will get stronger
- Perhaps you can try moving the Roku device closer temporarily, so as to verify that the signal strength is the problem.
- Try re-orienting the router’s antennas
- Try moving either your router or the Roku device. Sometimes just a few inches or feet can make a difference.
- Try moving your router and Roku device higher up.
- If your router or the Roku device is in a cabinet, take it out.
- If the TV is between the Roku device and the router, try moving the Roku device so that the TV is not blocking the wireless signal.
- If you are using a Roku® Streaming Stick®, try moving it away from your TV by using the free extension cable.
If the wireless signal is still not strong enough, here are additional options:
- Purchase a new wireless router that provides a stronger signal, or has more reliable software. Routers do vary considerably in their quality – so read the online reviews.
- There are more advanced home network options, such as range extenders, “mesh network” routers, or powerline extenders which can increase wireless coverage within your house.
- Is Ethernet an option? If you have a Roku device with an Ethernet jack, you might be able to run an Ethernet cable. Or Ethernet might be a temporary solution to verify that the wireless connection is your real problem.
- If you have a Roku player, move it to a different TV that is closer to your wireless router
- Return your Roku device for a refund (if within the return window of your retailer).