What is Roku's 30-day money back guarantee policy?

Roku offers a 30-day, money-back guarantee. That means, if for any reason, you wish to return a Roku player purchased directly from the Roku website within thirty days from the date of purchase, we will refund the purchase price of your Roku player and accessories.

Note: Any original shipping cost is non-refundable. Roku is also not responsible for cost to return the Roku player or accessory to a Roku return center.

Roku is not responsible lost packages by the carrier, or Roku players received that can not be identified.  Received products that have damage determined to have have been caused by the end-user may be subject to denial of the return request.

  • To initiate a return for credit, please complete the form here.

Factory Reset

Before you return, sell, or gift your existing Roku player, you should perform a factory reset. Your personal references and other sensitive information will be wiped clean, the Roku reset to a state ready for new setup, and your Roku player will be unlinked from your Roku account. To conduct a factory reset, follow the link below.

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