What is Roku’s support policy?

All Roku® customers can find valuable device set up, streaming and support information with our comprehensive set of articles and technical troubleshooting steps at support.roku.com. Additionally, customers can visit forums like Reddit to chat with other Roku customers as well as find helpful tips on the Roku blog.

Roku offers agent-assisted chat, email and phone support to customers who own a Roku 3, Roku 4, Roku® Streaming Stick®, Roku Premiere, Roku Premiere+, or Roku Ultra player or Roku TV model. Roku TV customers should contact the TV manufacturer (e.g. TCL, Best Buy Insignia, etc.) first for TV-related issues.

All Roku customers can receive assistance for Roku account and billing questions by submitting a request on the Roku support site.

In addition, Roku offers a 30-day money back guarantee. Customers should return their device where they purchased it.  

Roku players also have a limited one-year warranty for defects. More information can be found here.

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