After a case closure, customers should receive an email request to complete a short survey asking to rate various aspects of your interaction. We use this to measure how well we are doing and to identify areas for continuous improvement.
Have feedback regarding your support experience? Have a concern about your support interaction? We are always happy to hear from you, and to help review and facilitate next steps. Click here to contact the Customer Advocate.
* Providing a detailed description, including case numbers and a summary of the issue, will help facilitate your inquiry.