What to do if a subscription did not renew and you need to resubscribe

Background

The payment method linked to your Roku account allows you to purchase subscriptions to channels from the Roku Channel Store. Subscription channels can be managed or canceled directly from your Roku® streaming device, or by accessing your Roku account online. For information on how to manage or cancel a subscription, click here.

Subscriptions will automatically renew at the start of the next billing cycle. When a subscription fails to renew it is usually because Roku is unable to charge the payment method associated with your Roku account. To resubscribe, you will need to purchase the subscription again.

To renew a cancelled subscription:

  1. Verify the payment information associated with your Roku account is up to date and valid. How do I add, remove or update payment information on my Roku account?
  2. On your Roku streaming device resubscribe to the subscription.
    • If you subscribed from within a channel, launch the channel, sign in and follow the on-screen instructions.
    • If you subscribed to a channel from within the Channel Store, find the channel, select the subscribe button and follow the on-screen instructions.

For questions regarding subscriptions for channels that are not billed to your Roku account, contact the channel provider.

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