What is your credit policy for Roku billed channels?

Roku does not offer refunds or credits on Roku-billed channel purchases or subscriptions, including movie rentals and purchases.  Only in rare situations Roku will provide credits for channels purchased using your Roku account. Roku will review and make a credit determination in cases where a channel/service has been taken down for legal reasons, a channel/service description in the Roku store at the time of purchase misrepresented the channel/service, or the channel/service was/is unavailable due to technical/interruption reasons.

You are encouraged to manage your Roku account subscriptions and view your purchase history by logging into my.roku.com.  Use the links in the "Manage Account" section to:

  • Manage Your Subscriptions
  • View Your Purchase History
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