What to do if you cannot connect to your wireless network

Background

Your Roku® streaming device provides you with access to stream video and music from the internet. In order for this to work, you need a good network connection from the Internet to your Roku device. There are two main parts to this:

  • In your home, your Roku device will connect to your home network. This will usually be done via a wireless connection to your home access point or router*. This article provides tips on how to make this connection and troubleshoot problems.
  • Your router will connect to the outside world (the Internet) through a broadband service provided by your ISP (your cable or phone company).

Problems connecting to your home router via a wireless connection

You may encounter this problem while setting up your Roku device or during regular use.  Below are some example screens you might see if your Roku device is unable to connect to your home router via your wireless network:

Here are the steps to help get connected:

  1. Do you know the correct name for your wireless network? Selecting the wrong wireless network will cause your wireless network connection to fail. If you cannot find the correct wireless network name (also called an SSID) or the network password, go to: How to find your wireless network name and password.
  1. Did you enter your password correctly? If you think you know your wireless connection password, but it’s not working, try re-entering it. It’s easy to make a mistake entering your password, and remember that network passwords are case sensitive. For more help, go to: How to find your wireless network name and password.
  1. Check to see that your router is working properly. Use your computer or a wireless connected tablet to connect to the router and access the internet. If you are able to connect to the internet on one of those devices, go to the next step.
  1. Do you have a strong enough wireless signal? If your password is correct and other devices can access the router, but you are still failing to connect to your wireless network, the most likely problem is the strength of the wireless signal. The wireless signal gets weaker the farther your Roku device is from your router, and with more obstacles (like walls and cabinets) between your router and your Roku device. For more help, go to tips for improving your wireless signal.
  1. Try restarting the Roku device and your router.

    • To restart your Roku device, go to Settings > System > Power > System Restart, or unplug the Roku device from the power source and the plug it back in.
    • To restart your router, check the instructions from your ISP or router vendor. In some cases, you can simply unplug it and plug it back in, and in other cases it may require pressing a reset button on the device.

      Note: It will take a few minutes before both devices have restarted.

If you have previously connected to your router, the Roku device should automatically reconnect. If it is not reconnecting, or if you are setting up your Roku device for the first time, complete the network setup process.

Common Roku error codes and the recommended action:

Error 14

  • Start with Step 1 above: Failure to connect to the wireless network.

Error 14.40 or 14.41

  • Try Steps 1 and 2 above: These are caused by an incorrect password for that network. Check that you have selected the correct network and have entered your password correctly.

Error 14.20

  • Try Step 4 above: Check that the signal strength is adequate
  • Try Step 5 above: Restart both the router and the Roku device

Error 14.30

  • Try Step 5 above: Restart both the router and the Roku device

Error 14.50

  • Try Step 5 above: Restart both the router and the Roku device

Error Code 009

  • Try Step 3 above: This code means that you are connected to the router, but not able to connect to the Internet. Use your computer to check for an internet connection by visiting a public web site such as www.roku.com. If no connection exists, contact your ISP for help restoring the Internet connection. If your computer has an internet connection and you still see Error 009, restart the Roku device.

Wireless vs. Ethernet

All Roku streaming devices have the ability to connect to your router via wireless. Some Roku streaming devices also have an Ethernet connection, which uses a cable to connect. 

  • If it is convenient to connect the cable from your router to the Roku device, Ethernet will give you a faster and more reliable connection. Simply connect a standard Ethernet cable from an available port on your router to the port on the rear of your Roku device.
  • Wireless can also give you excellent results, provided you are located close enough to your router to receive a clear signal.

 

*A note on terminology: 

The wireless network in your home is created by a device that is typically called a router, but may also be referred to as a wireless access point, home gateway, or cable modem. This device is usually provided by your internet service provider or an independent company such as Linksys, Belkin, Netgear, or D-Link, among others. In some cases, there is a single integrated device (router + modem), and in some cases the router and modem are separate. In this article we will use the term ‘router’ as a generic term to refer to the network device that your Roku device connects to. Your ISP or router vendor will provide specific information on their devices.

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