I am getting lower than expected video quality when I watch my player.

Resolution quality is dependent on two major factors: 

  • The speed of your broadband connection
  • The strength of the connection between your Roku player and your router (if you’re connected wirelessly)

To maximize your broadband connection speed, be sure to discontinue the use of other Internet-connected devices in your home network. Online gaming or other video streaming can use a large portion of your available bandwidth. Finally, to improve your wireless signal strength, try moving your Roku player to a higher position and/or moving it away from other 2.4 GHz interfering sources.

Note: Your player automatically tests your connection speed and delivers the best resolution possible for your connection without interruption. Faster connection speeds mean higher quality streams. For basic connection speeds, you will see lower quality streams. To test your connection, visit one of these (free) bandwidth speed test websites.

For the best streaming experience, we recommend a minimum download speed of 3 Mbps for standard definition content, 6 Mbps for 1080p HD content, and 15 Mbps for UHD 4K content.

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