Why do I see a $1.00 charge on my credit or debit card?

Background

When you add or update a payment method on your Roku account or sign-up for a free trial for a channel subscription, you may see a “pending authorization charge” for $1 on your credit or debit card statement. This is not an actual charge but a temporary “authorization hold”.

  • Note: When a free trial ends, that channel is converted into a regular subscription and you are billed on a recurring basis, thus the reason for an authorization hold. To avoid being billed on a recurring basis, cancel your subscription before the trial period expires.

What is an authorization hold?

An authorization hold (sometimes referred to as “pre-authorization hold”) is a common anti-fraud practice banks use to verify your account is active and valid for future transactions, such as a Hulu subscription or Fandango movie purchase. If you use American Express or Discover as your payment method, the authorization hold amount is typically $1 (USD).

Am I being charged this amount?

No, your account is not being charged. A transaction may be listed as “pending”, but no amount is collected by Roku. Any such temporary hold is typically released in 3-5 business days depending on your bank’s policy. If a hold has not been released in more than 30 days, please contact the bank issuing your credit or debit card.

Why do I see more than one authorization charge on my statement?

You may see an authorization charge when you update the payment method on your Roku account. In addition, an authorization charge may appear when you enroll in any channel subscriptions. These charges are also typically released within in 3-5 business days.

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