What to do if you see a "low-power" warning

Background

The Roku® Streaming Stick® can be powered by connecting to the USB port of the TV (“USB-powered”). However, in some cases the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Low-Power warning on screen

If your TV is providing insufficient power to your Roku Streaming Stick, you may see the following message when the device boots-up:

Alternatively, you may see this message:

What should I do?

  1. Verify that you are using the USB cable that came with your Roku Streaming Stick
    • If you are using any USB cable other the one that came with your Roku player, replace it with the one that came with your Roku player.
  2. Try a different USB Port
    • Some USB ports have different power characteristics. Connecting your Roku Streaming Stick to a different USB port on your TV may resolve the issue.
  3. Connect power to power-outlet
    • Using the included power cord and power adapter*, connect the Roku Streaming Stick to a working power outlet in the wall.
    • Connecting to a power outlet in the wall has the additional advantage that your Roku player will not need to power-up every time you turn on your TV. This means your Roku player will be up and running faster than it would connected to a TV.

* We cannot guarantee that using an alternate non-Roku USB power adapter will work reliably and recommend that you use the power adapter that came with your Roku player.

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