Roku Remotes Information & Troubleshooting

Is your remote not responding, or losing pairing frequently? We've compiled some troubleshooting steps below to help get your remote working again.

NOTE: Before following the troubleshooting steps below, please ensure you have inserted a fresh set of batteries in your remote. 

Most standard Roku remotes that use IR-based technology will not require the additional suggestions below.  They do need to be in range and have a clear line of site to the IR-receiver on the Roku player.  

For issues with WiFi remotes (these have a recessed pairing button inside the battery compartment, and an LED light in the front or in the battery compartment), try the suggestions below.

Troubleshooting WiFi remotes

 

Step 1: Make sure you have fresh batteries in your remote.

  1. Remove the batteries from your remote, then reinsert the batteries.
  2. Watch for the LED (Located inside the battery compartment or on the front of the remote) to flash, indicating you have a good set of batteries.
  3. If the LED does not flash, try a fresh set of batteries.

Step 2: Try pairing the remote again.

  • Open the battery compartment by removing the battery cover.
  • Press and hold the pairing button until you see the pairing LED begin to flash.
  • The remote pairing dialog should appear on your TV screen.

Step 3: Try power-cycling the Roku player then remote.

  • Remove the power from the Roku player, then plug the Roku player back in.
  • When the Roku player is fully booted remove the batteries from the remote.
  • Reinsert the batteries, then check for functionality.

Step 4: Try pairing the remote again.

  • Open the battery compartment by removing the battery cover.
  • Press and hold the pairing button until you see the pairing LED begin to flash.
  • The remote pairing dialog should appear on your TV screen.

Step 5: Try clearing and re-pairing the remote.

  • Open the battery compartment by removing the battery cover.
  • Unplug the power supply from your Roku player.
  • Press and hold the A and B button on the Roku remote (or the Home and Down buttons, if your remote does not have A & B buttons) and then press the pairing button on the remote while still holding down the A and B buttons.
    • The remote pairing LED should flash. When it does, release the buttons.
    • You should see 3 more LED flashes. This will clear the remote.
  • Reconnect the power supply to the Roku player.
  • Put the remote into pairing mode by pressing and holding the pairing button until the pairing LED flashes. 
  • Once the Roku player is fully rebooted, you will see the pairing message on screen after a few moments and your Roku player will pair with the remote.

Step 6: If all the above steps still does not fix the issue, a Factory Reset may be required.

You can find reset instructions here.

 

Tips for better remote performance


Remote usage and maintenance tips:

  • Keep your remote clean and dry.
  • IR (infrared) remotes require a line of sight view while pointing to the Roku player.
  • Replacing your batteries with a pair of the same brand is recommended.
  • For more information about batteries and proper disposal, click here.

Remote Interference & pairing loss
Various factors can contribute to interference which can affect remote performance. If you are experiencing remote issues, try moving your Roku device a foot or two to the left or right. Sometimes a small repositioning is all it takes to improve remote and streaming performance. Try to keep your Roku device out of the path of interference from other electronic devices such as wireless phone s and microwave ovens. Also, try turning off other devices such as laptops and smartphones during playback.

Router Settings
Congested networks may cause performance issues with WiFi Roku remotes.  If you live in a dense residential area, you may be able to see other wireless networks around you.

  • Try and stay on a separate channel from them to avoid interference and noise on your wireless network. 
    • Channels 1, 6 and 11 are commonly recommended as they have no overlapping frequencies.
    • Details on changing the wireless channel setting can be found in the user manual for your router.
  • In some cases, you may need to update your wireless router's firmware.
    • Check with your router's manufacturer to verify that the latest firmware version is installed.
    • It's good practice to check that your router's firmware is up to date about every 6 months or so.



Roku Streaming Stick (Model 3500, 3600) note

 

Since your Roku Streaming Stick mounts to the back of your TV, wireless interference can sometimes become an issue, affecting streaming & remote performance. 
We offer a free HDMI extender for our Roku Streaming Stick (HDMI Version) customers. An HDMI extender can go a long way towards improving wireless reception and remote performance.

 

Need a new remote? You can order a new remote, and other Roku accessories like cables, A/C adapters & headphones here. 

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