What to do if you see a purple screen or an "HDCP Unauthorized" message


A Roku® streaming player displays a purple screen as shown below with the message “HDCP unauthorized. Content disabled”, or just a plain purple screen, if it detects that the TV or audio/video receiver (AVR) does not support the proper content protection technology, called HDCP. HDCP is the standard the movie and TV industry requires for preventing copying of digital audio and video content over an HDMI® cable link. If your TV or AVR does not support HDCP and you try to play video, you may see one of the purple screens below. This issue may also be a result of other problems like a faulty HDMI cable or HDMI connector. This FAQ explains how to resolve the issue of seeing a purple screen when using your Roku player.

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To resolve the "HDCP unauthorized. Content disabled" issue, try these steps: 

  1. If you are trying to stream 4K Ultra HD content when you see the purple screen, review the instructions for setting up your Roku player for 4K. Go to the next step if you continue to see a purple screen.
  2. On both your Roku player and your TV or AVR, unplug each end of the HDMI cable.
  3. Power off your TV and unplug its power cord.
  4. Remove the power cord from your Roku player.
  5. Reconnect both ends of the HDMI cable, making sure each connector is attached firmly and securely.
  6. Reconnect the power cord to your TV and your Roku player and wait for both devices to power on (you may also need to press the power button on your TV remote). 
  7. Try viewing the video again.

If the above did not resolve your issue, try these additional suggestions:

  • Try a different HDMI input on your TV.
  • Try using a different HDMI cable (less than 6 feet if available), just to make sure the cable you are currently using does not have any defects.
  • If you are using an HDMI switch or AVR, try connecting the Roku player directly to the TV.
  • Try another TV, if possible.
  • If you are using a computer monitor, try using a TV, if possible.
  • Try using different Display Settings on your Roku player. You can find these settings under Settings > Display type.
  • If this is the first time you are seeing this HDCP purple screen after setting up your Roku player, ensure that your TV and/or AVR supports HDCP. Contact your equipment manufacturer for more information.
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