What to do if you see a purple screen or an "HDCP Unauthorized" message

Background

A Roku® streaming player displays a purple screen as shown below with the message “HDCP unauthorized. Content disabled”, or just a plain purple screen, if it detects that the TV or Audio/Video Receiver (AVR) does not support the proper content protection technology, called HDCP. HDCP is the standard the movie and TV industry requires for preventing copying of digital audio and video content over an HDMI® cable link. If your TV or AVR does not support HDCP and you try to play video, you may see one of the purple screens below. This issue may also be a result of other problems like a faulty HDMI cable or HDMI connector. This FAQ explains how to resolve the issue of seeing a purple screen when using your Roku player.

Are you having this problem?

 

To resolve the "HDCP unauthorized. Content disabled" issue, try these steps: 

  1. On both your Roku player and your TV or AVR, unplug each end of the HDMI cable.
  2. Power off your TV and your Roku player and unplug their respective power supplies.
  3. Reconnect both ends of the HDMI cable, pushing them firmly, all the way in.
  4. Reconnect your TV and your Roku player to their power supplies and power them on. 
  5. Try viewing the video again.

If the above did not resolve your issue, try these additional suggestions:

  • Try a different HDMI input on your TV.
  • Try using a different HDMI cable (less than 6 feet if available), just to make sure the cable you are currently using does not have any defects.
  • If you are using an HDMI switch or AVR, try connecting the Roku player directly to the TV.
  • Try another TV, if possible.
  • If you are using a computer monitor, try using a TV, if possible.
  • Try using different Display Settings on your Roku player. You can find these settings under Settings > Display type.
  • If this is the first time you are seeing this HDCP purple screen after setting up your Roku player, ensure that your TV and/or AVR supports HDCP. Contact your equipment manufacturer for more information.
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