If you see a purple screen that says "HDCP Unauthorized. Content Disabled", often this purple screen is the result of a loose HDMI connector, or a bad HDMI cord.
To resolve the "HDCP: Unauthorized Content" issue, try these steps:
- On both your Roku player and your TV or receiver, unplug each end of the HDMI connectors.
- Unplug power from the TV and the Roku player.
- Reconnect both ends of the HDMI cord, pushing them firmly, all the way in.
- Plug in the TV and Roku player.
- Try viewing the video again.
If the above did not resolve your issue, try these additional suggestions:
- Try a different HDMI input on your TV.
- Try using a different HDMI cable, just to make sure the cable you're currently using doesn't have any defects.
- If you're using an HDMI switcher, try removing it, and anything else connected between the Roku player and the TV.
- Try on another TV, if possible.
- If this is the first time you are seeing this HDCP purple screen after setting up your Roku player, ensure your TV or receiver supports HDCP (a content copy-protection solution) over HDMI. Contact your equipment manufacturer for more information.
NOTE: If you were able to play content on channels before, and you are now seeing the purple "HDCP Unauthorized: Content Disabled" message and the above steps have not resolved this issue, please contact support.