How to set up your Roku® Enhanced Remote to control your TV

Background

What should I know before setting up my Roku Enhanced Remote?

  • During initial setup and activation, you will be able to set up your Roku Enhanced remote to control volume and power for your TV. You can also set it up later by visiting Settings > Remote > Set up remote for TV control.
  • During the remote setup, your Roku player will attempt to automatically detect the brand of your TV (over the HDMI connection) and program your Roku Enhanced remote. In cases where the brand cannot be detected automatically, you will be taken through a series of steps to manually enter the brand and help program your remote (see setup section below).
  • When information is gathered via HDMI, often only the brand of the device connected directly to your Roku player can be detected. For this reason, we recommend you always connect your Roku player directly to your TV during setup. If you plan to set up your Roku player for surround sound, temporarily connect your Roku player directly to your TV and complete setup before making any connections to the audio/video receiver or sound bar.

How do I set up my Roku Enhanced Remote during initial setup and activation?

When you set up your Roku player for the first time, you will need to connect it to the internet and set the display type before you are presented with the screen to Check remote settings. This is the first step to setting up your Roku Enhanced remote to control volume and power for your TV.

Before you begin, set the volume of your TV to an audible level. As you make selections, keep your Roku Enhanced Remote pointed directly at the TV.

  1. Select Check remote settings to begin.



  2. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.



  3. Next, your Roku player will attempt to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.



    If the music continues to play, select No. Your Roku player was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.



    As you enter the brand using the on-screen keyboard, the list to the right will populate. After you select the brand, music will begin playing again. Select Yes when you hear it. As before, your Roku player will next attempt to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you will be asked if the music stops playing. When it does, select Yes.

  4. Your Roku Enhanced Remote is now programmed to control both volume and power of your TV. Select OK to continue.



    Note: The Roku Enhanced Remote may not be able to control volume and power on all TV models. With some TV models, you may only be able to control volume, and not power.

How do I set up my Roku Enhanced Remote after initial setup and activation?

After your Roku player is activated and set up, you can access the settings menu any time to set up the Roku Enhanced Remote to control your TV. If your Roku player is connected to an AVR or sound bar, we recommend temporarily connecting it directly to your TV during setup to successfully detect the brand of your TV. 

  1. Press the Home button home on your Roku Enhanced Remote.
  2. Scroll up or down and select Settings.
  3. Select Remote and then select Set up remote for TV control.



  4. Select Start to automatically set up your Roku Enhanced Remote to control the volume and power on your TV.
  5. Follow the on-screen prompts to complete the process.

Troubleshooting

  • Why do I not hear music during setup?

    If you cannot hear the music playing after increasing the volume using the TV remote with fresh batteries, check the following:

    • Make sure all devices connected to your Roku player support audio over HDMI. For example, many overhead projectors do not have speakers.

    Why am I unable to mute the music with my Roku Enhanced Remote?

    When the music cannot be muted, the on-screen menu prompts you to enter the brand of your TV and try setup again. If you still are unable to get your Roku Enhanced Remote programmed with this method, take note of the following:

    • Limit the number of devices connected between your Roku player and the TV. Removing a device, even if done temporarily, may confirm that the device is causing the behavior. You may even be able to setup your Roku Enhanced Remote with the device removed, and have it continue to work after reconnecting the device.
    • Certain television brands such as Bang & Olufsen may not be supported.

    Why is my Roku Enhanced Remote able to control the volume or power for my TV, but not both?

    With manufacturers producing various models, most TV brands have a number of remote codes. During the remote setup, your Roku player will attempt to narrow this list of possible codes on your specific TV brand and program the Enhanced remote to the correct code. It is possible that the code programmed into your Roku Enhanced Remote when you heard the music stop only contains commands to control either volume or power, but not both. Using a different code for the TV brand may work to control both volume and power.

    To have your Roku player try additional remote codes, restart the setup process for your Roku Enhanced Remote as described above and alter the steps as follows:

    1. When you first hear the music stop and are asked “Did the music stop playing?”, do not answer the question. Instead, turn the volume back up with your TV remote until the music is audible again.
    2. Answer the question with No, and your Roku player will move on to try the next remote code.
    3. The next time you hear the music stop, answer the question with Yes, and your Roku Enhanced Remote will be programmed with the new code.
    4. In rare cases, you may need to repeat this process to find a code that controls both volume and power.
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