What to do if your Roku® streaming player will not power on

Background

Many Roku streaming players require that they are connected to a wall power outlet using the power adapter that came with the device. Alternatively, some Roku players (e.g. Roku Express*) and Roku® Streaming Sticks® can also be powered from the USB port on select TVs.

  • Note: The USB port on some TV’s may be unable to power a Roku streaming player.

Most Roku streaming players also have a white light on the front of the device that indicates when the device is ON. This article describes what to do if you do not see the video from your Roku player on the TV and the light on the front of the device is OFF.

* Some models not available in all countries.

Connected to a wall power outlet

If your Roku player or Roku Streaming Stick is connected to a power outlet:

  1. Use the included power adapter
    • Only use the power adapter included in the box with your Roku player.
    • Using a different power adapter, even one used with another Roku player, may be the reason that your Roku player will not power on.
  2. Securely attach the power adapter
    • Remove and reattach the power adapter making sure it is securely and firmly connected to the Roku player and the wall power outlet.
  3. Try a different power outlet
    • Try connecting the power adapter to a different power outlet.
    • Alternatively, you can try testing another electronic device you know works in the same power outlet.
    • If your Roku player is connected to a power strip, unplug it and connect the power adapter directly to a wall power outlet.
  4. Check the light
  5. Try the USB port on your TV
    • If your Roku player or Roku Streaming Stick supports USB power, then try connecting it to the USB port on your TV using the power adapter that came with your device.

If your Roku player still does not power on, then the problem may be with the power supply. If your Roku player is under warranty, contact Roku Customer Support to return your player and power adapter and get a replacement.     

Connected to the USB port on the TV

If you have a Roku player or Roku Streaming Stick connected to the USB port on your TV:

  1. Only use the USB cable that came with your Roku player
    • Do not use any USB cable other than what was included in the box with your Roku player. This includes using the USB cable that came with another Roku player.
  2. Securely attach the USB cable
    • Remove and reattach the USB cable making sure it is securely and firmly connected to the TV and the power connector on your Roku streaming player.
  3. Try a different USB port
    • Some USB ports have different power characteristics. If your TV has more than one USB port, try connecting your Roku player or Roku Streaming Stick to a different USB port.
    • If a USB port has insufficient power, your Roku player may power on only to display a low-power warning.
  4. Try a different TV
    • If possible, temporarily connect your Roku player to the USB port on a different TV. This will help you determine if the problem is due to the Roku player or your TV.
  5. Connect to a wall power outlet
    • Using the included power cord and power adapter, connect the Roku player or Roku Streaming Stick to a working power outlet in the wall.
    • Connecting to a power outlet in the wall has the additional advantage that your Roku player will not need to power-up every time you turn on your TV. This means your Roku player will be up and running faster than it would connected to the USB port on your TV.

Note: Most Roku players and Roku Streaming Sticks connected to the USB port on your TV will lose power when the TV goes into standby. This means that your Roku device will “boot-up” every time the TV is turned on. Although this is generally fast, it can be avoided by connecting the Roku device to a wall power outlet. Also, much like “apps” on your smartphone, Roku channels are cached the first time they are launched so they load faster; however, the cache is emptied when the Roku device powers down.

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