How to manage or cancel a subscription to a channel

Background

The payment method linked to your Roku account allows you to purchase subscriptions to channels for popular services through the Roku Channel Store. An advantage of using your Roku account as the payment method for subscription billing is you can manage or cancel your subscriptions in one place – directly from your Roku® streaming player or Roku TV, or by accessing your Roku account online. If you have a subscription that is not charged to your Roku account, please contact that service provider directly.

  • Notes:
    • Some channels offer a free trial (e.g., a 7-day free trial). However, when a free trial ends, that channel is converted into a regular subscription and you are billed on a recurring basis. To avoid this, cancel your subscription before the trial period expires.
    • Subscriptions are pre-paid, non-refundable, and will auto-renew until you cancel your subscription. When you cancel a subscription, the cancellation will not take effect until the next renewal date and you may be entitled to continue to access the channel until then.
    • If you do not see an option to manage a subscription on your Roku device or on the My subscriptions page at my.roku.com, contact your service provider to manage the subscription.

From your Roku streaming device

  1. Press the Home button home on your Roku remote.
  2. Locate and access options for a subscription channel in one of the following ways.
  • From your channel lineup
    • Select Home.
    • Use the arrow buttons on your remote to highlight a subscription channel.
    • Press the Star button star on your remote.
  • From the Channel Store
    • Scroll down and select Streaming Channels.
    • Browse a category or genre, or search for a subscription channel.
    • Press the OK button OK on your remote.
  1. Once you access options, select Manage subscription to view the renewal date and access additional options.
  2. To unsubscribe, select Cancel subscription. Confirm by choosing to remove the channel immediately or keep it for the remainder of the subscription term.

From the Web

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account.
  3. Click on Manage your subscriptions.
  4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.


  5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.

Get help signing into your Roku account if you have forgotten your password or no longer have access to your email address.

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