What to do if you do not hear the audio from your Roku® streaming player

Background

This article is for users who can see video from the Roku player on the TV, but cannot hear the associated audio. This confirms that your Roku player is powered on and the correct input on your television is selected. If your player will not power on or you do not see video, review the suggestions in the appropriate article below:

Your Roku player is connected directly to your television

If you are connecting your Roku player directly to your TV and not through another device such as an audio/video receiver or sound bar, then try the following:

  1. Check the volume level and mute settings on your television. Make sure mute is OFF and that the volume setting is at an appropriately audible level. If you need help, check the documentation for your TV manufacturer.
  2. If you are using a composite cable, check that the audio connectors are snugly attached at both ends. Composite audio cables commonly have a red or white connector.
  3. Connect the Roku player to a different input (ideally one you know works) and see if you can now hear audio. If you can, then there is a problem with the previous input on the TV.
  4. Try changing the cable.

Your Roku player is connected to an audio/video receiver (AVR) or sound bar

If you are connecting the Roku player through another device such as an AVR or sound bar, then try the following:

  1. Make sure the correct input is selected on your AVR or sound bar.
  2. Check the volume level and mute settings on your television and the master volume level on the AVR or sound bar. Make sure mute is OFF and that the volume setting is at an appropriately audible level. If you need help, check the manufacturers documentation for your TV and AVR or sound bar.
  3. If you are using a composite cable, check that the audio connectors are snugly attached between your Roku player and the AVR or sound bar, and the AVR or sound bar and the TV. Composite audio cables commonly have a red or white connector.
  4. Connect the Roku player to a different input on the AVR or sound bar (ideally one you know works) and see if you can now hear audio. If you can, then there is a problem with the previous input on AVR or sound bar.
  5. Try changing the cables, one at a time.

Your Roku player is connected to an AVR or sound bar using an optical (S/PDIF) cable

If you have a Roku player that has an optical port and you have connected it to an AVR or sound bar using an optical cable, try changing the audio mode (on your Roku player) to Dolby Digital.

  1. Press the Home button home on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select Audio.
  4. Set HDMI and S/PDIF to Dolby D (Dolby Digital).

You do not hear audio ONLY when trying to play surround sound

If you do not hear audio only when trying to play a movie or TV show in surround sound, then it is possible that your TV, AVR, or sound bar does not support the surround sound format used by the content provider (e.g. Dolby Digital Plus, Dolby Atmos, etc.).

  1. Press the Home button home on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select Audio.
  4. Set Audio mode to Stereo.
  5. Set HDMI to PCM-Stereo.

    Note: On Roku players with an optical port, you will set HDMI and S/PDIFto PCM-Stereo.

If you need help connecting to an AVR or sound bar, learn more about setting up your Roku player for surround sound.

I still do not hear audio, what should I do?

Disconnect and reconnect all cables including the power cable, and then:

  1. Press the Home button home on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select Audio.
  4. Set Audio mode to Stereo.
  5. Set HDMI to PCM-Stereo.

    Note: On Roku players with an optical port, you will set HDMI and S/PDIF to PCM-Stereo.
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