I see purple screen that says "HDCP Unauthorized. Content Disabled" when I connect my player over HDMI. What should I do?

If you see a purple screen that says "HDCP Unauthorized. Content Disabled", often this purple screen is the result of a loose HDMI connector, or a bad HDMI cord.

To resolve the "HDCP: Unauthorized Content" issue, try these steps: 

    1. On both your Roku player and your TV or receiver, unplug each end of the HDMI connectors.
    2. Unplug power from the TV and the Roku player.
    3. Reconnect both ends of the HDMI cord, pushing them firmly, all the way in.
    4. Plug in the TV and Roku player. 
    5. Try viewing the video again. 

If the above did not resolve your issue, try these additional suggestions:

  • Try a different HDMI input on your TV.
  • Try using a different HDMI cable, just to make sure the cable you're currently using doesn't have any defects.
  • If you're using an HDMI switcher, try removing it, and anything else connected between the Roku player and the TV.
  • Try on another TV, if possible.
  • If this is the first time you are seeing this HDCP purple screen after setting up your Roku player, ensure your TV or receiver supports HDCP (a content copy-protection solution) over HDMI.  Contact your equipment manufacturer for more information.

NOTE: If you were able to play content on channels before, and you are now seeing the purple "HDCP Unauthorized: Content Disabled" message and the above steps have not resolved this issue, please contact support.

 

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